Terms & Conditions | Advitize Financial Solutions | Vancouver Wealth & Investment Experts

Service Terms and Conditions Overview

This section outlines the foundational agreement between you, the client, and Advitize Financial Solutions, governing the provision of our financial advisory and wealth management services. Our aim is to provide a comprehensive understanding of the framework within which we operate to serve your financial needs effectively.

Scope of Services: Advitize Financial Solutions provides investment advisory, wealth management, retirement planning, portfolio analysis, and estate planning services. The specific services engaged will be detailed in your individual client agreement.
Client Eligibility: Services are available to individuals and entities residing within British Columbia and Canada, subject to our internal client acceptance policies and regulatory requirements. We reserve the right to decline service if client needs fall outside our registered expertise or regulatory scope.
Agreement Acceptance: Your engagement with Advitize Financial Solutions becomes effective upon the execution of a formal service agreement, signed by both parties. This agreement supersedes any prior discussions or understandings.
Service Modifications: Advitize Financial Solutions reserves the right to modify services or these terms and conditions. Clients will be notified of any significant changes with ample advance notice, typically 30 days, via email or prominent website announcement.
Regulatory Compliance: All services are delivered in strict adherence to Canadian financial services regulations, including those set forth by provincial securities commissions and relevant self-regulatory organizations.
Termination: Either party may terminate the service agreement by providing written notice as specified in the individual client agreement, typically 30 days. Procedures for post-termination matters, including asset transfer and final billings, are clearly defined within the agreement.

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Service Delivery and Professional Standards

At Advitize Financial Solutions, we are dedicated to upholding the highest standards of professionalism and care in every interaction. Our commitment extends to the meticulous delivery of services and continuous adherence to ethical guidelines.

Advisory Scope: Our financial planning and advisory services are tailored to your specific financial situation, goals, and risk tolerance, as documented in your client profile. Limitations on advice, such as legal or tax advice beyond general financial planning principles, will always be made explicit.
Professional Competence: Our advisors maintain relevant licenses, professional designations, and commit to ongoing continuing education to ensure their expertise remains current with industry best practices and regulatory changes.
Fiduciary Duty: Advitize Financial Solutions operates under a fiduciary duty, meaning we are legally bound to act in your best interests at all times when providing financial advice and recommendations.
Communication: We commit to clear, timely, and responsive communication. Our standard response time for client inquiries via email or phone is within one business day, with more complex matters addressed as promptly as possible. Regular portfolio reviews and market updates will be scheduled per your service agreement.
Confidentiality & Privacy: Your personal and financial information is treated with the utmost confidentiality. We adhere strictly to Canadian privacy laws (PIPEDA) and employ robust security measures to protect your data. More details are available in our Privacy Policy.
Liability & Protection: Advitize Financial Solutions maintains comprehensive professional liability insurance to protect client interests. We also comply with all investor protection fund requirements as mandated by Canadian regulations.

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Fee Structure and Payment Terms

Transparency in fees is a cornerstone of our service philosophy. We ensure you have a clear understanding of all costs associated with our financial advisory and wealth management services before engagement.

Transparent Fee Structure: Our fees are typically levied as a percentage of assets under management (AUM) or on a fixed-fee basis for specific planning engagements. All fees are clearly detailed in your client agreement and Disclosure Document. There are no hidden charges.
Payment Terms: Fees are generally billed quarterly in arrears, unless otherwise specified in your agreement. Accepted payment methods include direct debit from designated accounts or electronic funds transfer. Specific payment schedules will be outlined in your service agreement.
Fee Adjustments: Any adjustments to our fee schedule will be communicated to clients with a minimum of 60 days advance written notice. Such adjustments would only apply to services rendered after the notification period.
Refund Policy: For AUM-based fees, refunds for terminated services will be pro-rated to the date of termination. Fixed-fee engagements may have different refund policies, which will be clearly defined in the specific service agreement or proposal for that engagement.
Late Payments: Invoices not paid by their due date may incur a late payment charge as specified in the client agreement. Persistent non-payment may lead to a suspension or termination of services, after appropriate notifications.
Third-Party Costs: While our fees cover our advisory services, you may incur third-party costs (e.g., trading commissions charged by custodians, mutual fund MERs). These costs are separate from Advitize fees and will be clearly identified and disclosed.

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Client Responsibilities and Obligations

Effective financial planning is a collaborative effort. Your active participation and adherence to certain responsibilities are essential for us to provide the most accurate and beneficial advice.

Accurate Information: You are responsible for providing accurate, complete, and timely information regarding your financial situation, goals, risk tolerance, and any changes thereto. Our advice is based on the information you provide.
Timely Communication: Promptly respond to requests for information, documentation, or decisions. Timely communication ensures we can execute strategies and provide advice effectively.
Clarity of Goals: Clearly articulate your financial goals and objectives. Any significant changes in your life situation (e.g., marriage, birth, job change, inheritance) that may impact your financial plan should be communicated to us without delay.
Document Provision: Provide all requested financial documents, statements, and legal papers necessary for us to conduct comprehensive analysis and planning. Maintain your own records of financial transactions.
Fee Payment: Adhere to the agreed-upon payment schedule for services rendered as outlined in your client agreement.
Confidentiality Respect: While we share strategies and insights, respect the proprietary nature of our methodologies and intellectual property. Do not reproduce or distribute sensitive Advitize materials without express written consent.

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Regulatory Compliance and Required Disclosures

Advitize Financial Solutions operates within a stringent regulatory environment. Our adherence to these regulations is paramount to maintaining your trust and ensuring the integrity of our services.

Canadian Securities Regulation: Advitize Financial Solutions is a registered firm in British Columbia and adheres to all applicable provincial and national securities regulations under the Canadian Securities Administrators (CSA) framework. Details of our registration are available upon request.
Professional Associations: Our advisors are members of professional bodies relevant to their designations, such as the Financial Planning Standards Council (FPSC) or CFA Institute, upholding their codes of conduct and ethics.
Conflict of Interest: We are committed to identifying and managing any actual or potential conflicts of interest. Full disclosure of any circumstances that could be perceived as a conflict will be provided to you, and we will take appropriate steps to ensure your best interests are prioritized.
Investment Suitability: All investment recommendations are made based on a thorough assessment of your individual financial situation, investment objectives, and risk tolerance. We conduct regular suitability assessments to ensure ongoing alignment.
Record-Keeping: We maintain diligent records of all client interactions, advice provided, and transactions, in compliance with regulatory record-keeping requirements.
Regulatory Examinations: In the event of a regulatory examination, we cooperate fully with authorities. Client information may be shared with regulatory bodies as required by law, strictly under conditions of confidentiality.

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Dispute Resolution and Complaint Procedures

We are dedicated to client satisfaction. Should a concern arise, we have established clear and transparent procedures for addressing and resolving disputes effectively and fairly.

Internal Complaint Process: If you have a complaint, please first contact your primary advisor. If the matter is not resolved to your satisfaction, you may escalate it to our Client Relations Manager by emailing [email protected]. We commit to acknowledging your complaint within 2 business days and providing a substantive response within 30 days.
External Resolution: If your complaint cannot be resolved internally, you have the option to pursue external dispute resolution. For investment-related complaints, you may contact the Ombudsman for Banking Services and Investments (OBSI). For other financial service complaints, various provincial consumer protection agencies may offer assistance.
Mediation & Arbitration: We may, in certain circumstances and by mutual agreement, explore mediation or arbitration as alternative conflict resolution methods to avoid prolonged litigation.
Jurisdiction: Any legal disputes arising from our service agreement will be governed by the laws of the Province of British Columbia, Canada, and the federal laws of Canada applicable therein. The courts of British Columbia shall have exclusive jurisdiction.
Client Protection: We are committed to client protection and will guide you through the available resources should you need further advocacy or information regarding your rights as a client.
Resolution Documentation: All complaints and their resolutions are meticulously documented and retained in accordance with regulatory requirements, ensuring transparency and accountability.

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